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Home Features Changing the headlines one car registration at a time
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TAGS customer service, Glenda Thornton, NT Motor Vehicle Registry, Transport, Vehicle inspection
It took 12 reforms over 12 months to turn around the NT’s Motor Vehicle Registry, improving customer service and staff satisfaction. And the media got off its back.
The “far queue” to motorists needing vehicle inspections in the Top End was once a favourite subject for the nationally renowned headline writers at the NT News. But even the tabloid now admits things have improved — and the agency has an award to prove it.
The Chief Minister’s Excellence in the Public Service customer service gong for the Motor Vehicle Registry marked a dramatic 12-month turnaround. Its director Glenda Thornton was also recognised with a public service medal. “It has been truly a team effort,” Thornton told The Mandarin.
“We’ve got a good bunch here. Everybody has had to do their normal role as well as take on extra duties, and everyone’s been very accepting of it.”
Chief Minister Adam Giles and Glenda Thornton
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The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
Stephen Easton is a journalist at The Mandarin based in Canberra. He's previously reported for Canberra CityNews and worked on industry titles for The Intermedia Group.
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You could improve efficiency even more by having only form of registration number plate and all in the same colour. A central registration office could easily coordinate this work.