20 years on, government services reports benchmark delivery


Now in its 20th year, the annual Report on Government Services produced for COAG by the Productivity Commission continues to drive service improvements through national benchmarking.

The staggered publication of the Productivity Commission’s 20th annual Report on Government Services began today with the nationwide data on disability and aged care services, youth justice, child protection, public housing and homelessness.

Justice and emergency management land this Friday and Health next Wednesday, February 4, while the childcare, education and training data is released next Friday, February 6.

Mini case studies of federation-leading service delivery — first introduced to the RoGS in 2011 after a 2009 Council of Australian Governments review recommended the inclusion of specific examples to directly influence reform in other jurisdictions — will be included in three of this year’s seven volumes.

The ACT Ambulance Service’s efforts to improve response times, which demonstrated significant improvement in the 2014 RoGS, will be featured in a case study along with the emergency management data this Friday. The ACT government also features in a case study on mental health services in next Wednesday’s volume, demonstrating how the use of seclusion for in-patients suffering an acute episode of mental illness has been reduced.

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  • Dr Linda McGuire

    A paper I published with Derdre O’Neill in the Australian Journal of Public Administation (v72 n4 1973) examined the processes and institutional structures that explain how RoGS has transformed performance reporting for social infrastructure services. We argued that what began as an exercise seemingly on the periphery of the microeconomic reform agenda is now centre stage of the national reform agenda with its focus on human capital and evidence based policy. RoGS has shifted the balance in reporting
    to effectiveness and equity and provided more information about outputs and, to a lesser extent,
    outcomes.