We recently moved our readers to a new system. You may need to reset your password here to login.
Not a member ? Join here for free.
Forgot your password?
Home News Social service providers ‘need to invest in analytical capacity’
Text size :
TAGS social welfare, social impact bonds
Rather than simply trying to whittle away back-office costs, social service providers need to invest in the systems and people they require to ensure their programs are working.
High-quality, continuous evaluation is becoming more important for service delivery organisations as social service contracts become more focused on outcomes, according to a new report
Delivering the Promise of Social Outcomes — joint-published by Social Investment Lab in Portugal, Impetus-PEF in the United Kingdom and Think Impact in Australia — highlights the increasing importance of social performance analysts in making data on social programs “more meaningful and useful”.
The report provides evidence that rather than cutting funding for administrative spending, service delivery organisations should be considering greater investment in back office capabilities.
Initially, says author and social impact analyst Emma Tomkinson, research was aimed at figuring out “the critical features of a great case management IT system”, but it became apparent that the key to successful social service organisations was the relationships between its performance analysts and service delivery staff.
Receive unlimited access, get all the latest public sector news and features, plus The Juice, our daily news update sent direct to your inbox.
The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
David Donaldson is a journalist at The Mandarin based in Melbourne. He's previously written for The Guardian and Crikey and holds a masters in international relations.
Read Related Content
A pilot social benefit bond program is hitting social and financial targets, a new report argues. The New South Wales government likes what it sees.