Most watchers of government might have suspected that restructures and redundancies were used to quietly get rid of the worst performers. Some have se
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Home Features Emergency response: smart systems, from Kabul to Brisbane
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DEPARTMENTSQld Ambulance Service, Qld Department of Health
TAGS emergency services, emergency management, emergency response, Qld Ambulance Service, Qld Department of Health, Stephen Rashford
Queensland’s ambulance bosses keep the lines of communication open with front-line staff and are always on the lookout for ways to move faster, save more lives, and help hospitals keep Queenslanders healthier.
Dr Stephen Rashford
New initiatives in the Queensland Ambulance Service and silo-breaking collaboration with hospitals have paid service delivery dividends in recent years. It’s helped having a leadership team that stays in touch with front-line staff.
The QAS was brought under the umbrella of the state’s health department in 2012 and, according to its medical director Dr Stephen Rashford, that’s helped smooth out the continuum of care that starts as soon as paramedics are called. “It’s not just about getting them to hospital alive, it’s actually making sure that when they recover, they’re in a better state,” he told The Mandarin.
The service keeps an eye on its performance metrics against other jurisdictions, but the main reason behind the success of its continuous improvement efforts is the way the organisation works, says Rashford.
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Stephen Easton is a journalist at The Mandarin based in Canberra. He's previously reported for Canberra CityNews and worked on industry titles for The Intermedia Group.
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Most watchers of government might have suspected that restructures and redundancies were used to quietly get rid of the worst performers. Some have seen it first hand. Now, it's official.