We recently moved our readers to a new system. You may need to reset your password here to login.
Not a member ? Join here for free.
Forgot your password?
Home Features Elementary, Watson: ‘cognitive computing’ for IP efficiency
Text size :
TAGS Technology, IP Australia, information technology, IBM
“Cognitive computing” is the new tool for driving efficiencies in government agencies. IP Australia is trialling a system that improves services by learning from customers.
They’ve tried redundancies, travel restrictions and efficiency dividends. But could cognitive computing technology be a new tool in improving efficiencies in government?
Commonwealth agency IP Australia is trialling a system from IBM called Watson — software that promises to analyse disparate data and provide responses with intelligent reasoning. The system has worked in the medical research sector, finance and banking, international education and travel and hospitality services.
IP Australia, the administrator of IP rights legislation, wants to keep up with the innovators it’s engaged with by enhancing online service offerings. Some 97% of all customer transactions with the agency are performed online.
“IP Australia is committed to promoting best practice online solutions for innovators,” director-general Patricia Kelly said, calling it a “journey into the field of cognitive computing”.
Receive unlimited access, get all the latest public sector news and features, plus The Juice, our daily news update sent direct to your inbox.
The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
The Mandarin staff journalists.
Read Related Content
A draft ministerial direction to ACMA will allocate NBN Co the broadcast spectrum it needs to connect areas on the urban fringes with fixed wireless technology.