Coming soon: A Rural Health Commissioner, $93 million for rural health workforce agencies, and a new plan for digital health and electronic medical re
We recently moved our readers to a new system. You may need to reset your password here to login.
Not a member ? Join here for free.
Forgot your password?
Home Features NextGen Government Digital transformation as an engine for innovation
Text size :
PEOPLEBarry Dietrich, Vivek Kundra
TAGS Technology/Internet, Vivek Kundra, digital traqnsformation
Digital is much more than a technology. Digital creates alternative ways to solve community problems and challenges, and empowers departments and agencies to transform into modern engaged organisations, servicing citizen needs.
Public agencies are being challenged to perform better with fewer resources. For leaders of Australia’s public sector digital transformation offers a powerful way to rethink your agency’s role and how it operates.
My first hand experience working with government agencies, such as Service NSW, is that embracing digital allows change and releases energy and innovation. A digital approach creates a new paradigm within public agencies and departments and opens your staff to new and better ways of engaging with both internal stakeholders and citizens.
Digital these days means far more than just a web site. Yes, it certainly creates a modern, simpler, user-friendly way for citizens to interact with government. But it is the transformative aspects of digital that are arguably more profound, for government at large and agencies in particular.
If we look at the some of the countries most advanced in the uptake of digital in the public sector we can see that it builds a powerful two-way channel between governments and their electors. Connected communities are what we call these, and it is the combination of mobility, social engagement, and apps that is fuelling a new type of engagement between citizens and government.
Receive unlimited access, get all the latest public sector news and features, plus The Juice, our daily news update sent direct to your inbox.
The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
Barry Dietrich is Regional Vice President for Salesforce Australia and New Zealand. Barry has over 20 years experience in the IT and public sector space. He recently led the implementation of the Salesforce platform with Service NSW. Prior to joining Salesforce, Barry worked on the largest Public Private Partnership deal in South Africa, which saw the creation of the world's first completely paperless and filmless IT hospital.
Read Related Content