As government looks to 'three-sector solutions' to tackle wicked problems in public policy, two of those sectors know well the need for change. Not-fo
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Home Features Paperless patents for Australia’s agency of bright ideas
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TAGS IP Australia, digital engagement, patents
IP Australia is the latest agency to trial electronic correspondence to save the government and customers. “Gone are the days of moving large piles of paper applications around the office.”
Digital progress isn’t just something IP Australia regulates on behalf of the country’s inventors and developers. Over the last five years the agency’s operations team has been experimenting and adopting electronic advances in its own customer interactions.
The agency formerly known as the patent office marked its 110th birthday this year. If you want to wish them well on the milestone, forget the telegraph and send an email — it’s 2014 and they’ll be doing the same with your patent applications.
“Gone are the days of moving large piles of paper applications around the office”, declared IP Australia after it had passed the point that 50% of applications were received digitally through its eServices channels. It promised to keep improving, making the applications process cheaper and more efficient for innovators to work with them.
Some of that work is rolling out this month. The next tranche of IP Australia’s paperless office shift begins with almost all patent correspondence and documentation now delivered entirely via email or available online as a PDF for its registered eServices customers.
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Harley Dennett is editor at The Mandarin based in Canberra. He's held communications roles in the New South Wales public sector and Defence, and reported for titles including Crikey and the Star Observer.
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