We recently moved our readers to a new system. You may need to reset your password here to login.
Not a member ? Join here for free.
Forgot your password?
Home Features Reinvest digital savings to plug the accessibility gap
Text size :
DEPARTMENTSAustralian Communications and Media Authority, Australian Human Rights Commission
TAGS Technology, Technology/Internet, Australian Bureau of Statistics, Australian Human Rights Commission, Broadband, Internet access, Digital divide, Australian Communications Media Authority
Australians’ lives are becoming ever more digital, and government is increasingly recognising that shift. But not everyone is connected to the internet in Australia so how do we make sure any growth is equalled by ability to use and navigate services online?
The ease of buying shoes or managing our banking over a mobile phone connected to the internet has changed our expectations regarding accessible services. But not everyone is connected to the internet in Australia, so how do we make sure any growth is equalled by ability to use and navigate services online?
Australian governments are attempting to deliver more of their services using mobile apps or over internet platforms such as myGov. The federal government’s ICT Sustainability Plan argues for the promotion of Government 2.0, listing the obvious benefits such as reducing costs and improving the convenience and speed of solving problems.
Yet lingering inequalities of access have made the shift to online service provision less effective. The term ‘digital divide’ describes a form of inequality derived from diminished access to technological services, such as internet access.
While basic access to the internet has improved in Australia, other divisions have become crucial: in speed, hardware and know-how. Educating people to use the internet to access services, and making this easy, should be the next step for government agencies attempting to push their services online.
Receive unlimited access, get all the latest public sector news and features, plus The Juice, our daily news update sent direct to your inbox.
The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
PhD candidate at the University of Sydney, specialising in design research on intangible assets and spatial technologies.
Read Related Content
Just after 2.30pm AEST on Thursday the Australian Bureau of Statistics brought the Census back online. But the switch was turned without any public statement, tweet or media conference to assure the public that it is legitimate and they can now proceed to complete their form online.