Government agencies around Australia are standing up to support the campaign to end violence against women today for White Ribbon Day.
ALL THINGS P: The federal government wants to know which open data would be most useful to business, researc
We recently moved our readers to a new system. You may need to reset your password here to login.
Not a member ? Join here for free.
Forgot your password?
Home Features ‘Tell us once’: myGov juggernaut tackles customer fatigue
Text size :
DEPARTMENTSDepartment of Human Services
TAGS Department of Human Services, e-government, Gary Sterrenberg, Identity management, Online identity, Open government
Reducing red tape and form duplication wasn’t in the original plan for myGov, but strength of a good idea has an ambition and momentum of its own. Human Services CIO Gary Sterrenberg speaks to Miguel Carrasco about the potential game changer in public service delivery.
There is no doubt that technology can make our lives a lot easier. For example, I’d take the convenience of pre-filled online tax returns with electronic assessment notices and refunds via EFT, over paper forms, letters and cheques any day. But it would be remiss not to admit that there can be downsides. In countries that don’t have a single citizen identifier, remembering all the usernames, passwords, PINs, secret questions and so forth required to ensure online services are secure, can be a real hassle.
Fortunately, in Australia, the federal government is developing an identity service designed to respect local attitudes towards privacy and identity but still simplify the way people authenticate themselves and prove their identity across the government agencies. myGov will be a secure online identity solution that bridges the air-gaps between agencies without resorting to a single central database of personal information.
Over 6 million accounts have already been created and there are now plans to expand it to encompass more services across federal and state government services, as well as the potential to open up more to involve the private sector and non-government players. But, for Gary Sterrenberg the chief information officer of the Department of Human Services, which is responsible for myGov’s IT infrastructure, this level of success is, while gratifying, only the beginning.
Receive unlimited access, get all the latest public sector news and features, plus The Juice, our daily news update sent direct to your inbox.
The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
Miguel Carrasco is partner and managing director in the Canberra office of The Boston Consulting Group. He is also a senior advisor to the Centre for Public Impact.
Read Related Content