Digital Transformation Office to co-locate in Sydney and Canberra


University of Technology, Sydney

It’s hard to recruit technologists to government — at least with the current culture — but the Digital Transformation Office is softening the blow for those who prefer to remain in Sydney by partnering with UTS.

The Digital Transformation Office kicked off its recruitment drive for a range of technologist roles on Thursday with a big announcement: you can remain in Sydney.

Sydney has a large start-up scene that the DTO’s new CEO Paul Shetler wants to tap into for their skills and agile approach — the kind Communications Minister Malcolm Turnbull wants to permeate across the Australian Public Service’s service delivery teams.

Around 20 developers and designers, researchers and product managers will be hired at this stage, with titles that reflect a very different kind of public service, including:

  • Ethical Hacker
  • User Researcher
  • Interaction Designer

Their task is to unwind complexity and help agencies deliver services that are simpler and faster for the customer.

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  • Mikael Andersson

    On 12th May the Interim DTO CEO, David Hazlehurst, identified work in five key areas (below). The connection between these areas and the actions of the DTO since Paul Shetler took his place as the
    tenured CEO is not clear, and becomes less clear with time. These are David’s 5 areas for funding of $254.7 million:

    1. The Digital Service – outlines a digital by design approach to government services.

    2. The Trusted Digital Identity Framework – outlines a digital by design approach to government services.

    3. New and improved services for individuals that will improve the quality of online interactions with government.

    4. Businesses will also receive new and improved services, including Tell Us Once for businesses and a new digital mailbox, which will be accessed with a wider range of credentials.

    5. The Better Grants Administration initiative will streamline the administration of grants and reduce work for grants applicants.

    I am left wondering the obvious things; such as:

    · What has this to do with “talented and tenacious product managers, developers, technical architects, user researchers, designers, web ops engineers and delivery managers?

    · How will new UTS graduates with no work experience contribute to this?

    · Why is a Sydney office needed, but offices elsewhere outside Canberra are not?

    · How will the DTO maintain focus on its actual mission?

    There is a little too much hyperbole in this sort of statement “We think Australia can be the best in the world at digital government.” Some mission clarity will help a lot I feel.