We recently moved our readers to a new system. You may need to reset your password here to login.
Not a member ? Join here for free.
Forgot your password?
Home Portfolio Security & Justice Empowered citizens and the government challenge
Text size :
VIDEO: Tom Burton talks with Kerry Purcell, the Managing Director for IBM Australia and New Zealand, about how empowered citizens challenge government to offer the same services they get from the big internet providers.
Tom Burton: Welcome to the Mandarin and today we’re going to talk about the issue of public leadership in the digital era. And we’re discussing that topic with Kerry Purcell, the Managing Director for IBM Australia and New Zealand.
With Kerry we are going to be exploring these challenges and what it means for leaders in the public sector — secretaries, director generals, senior executives — having to really think through the management of the digital change process and the opportunities that come with it.
Kerry, you have written recently about the concept of citizen centricity, customer centricity, why is it so important in this era of digital?
Receive unlimited access, get all the latest public sector news and features, plus The Juice, our daily news update sent direct to your inbox.
The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
The Mandarin staff journalists.
Read Related Content
Federation reform, Uber and urban transport, the ripple effect of poverty, government communications, and building a stronger voice for women on social media -- here are some of The Mandarin's picks.