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Home Features Case studies Inside ChildStory: NSW dept aims high with crucial IT project
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PEOPLEGreg Wells, Lisa Alonso-Love
DEPARTMENTSNSW Department of Family and Community Services
TAGS ChildStory, Digital transformation, ICT, NSW Department of Family and Community Services, Patchwork
NSW public servants are running the $100m ChildStory IT project according to the new digital tenets of agile, iterative development and co-design. Its co-directors spoke with The Mandarin.
The reform of the New South Wales child protection system came with $100 million for new IT systems, and the public servants running the project are doing things differently this time around.
Underpinned by a series of legislative changes last year, the $500 million Safe Home for Life re-design ostensibly aims for a “less legalistic [and] process driven” framework by focusing on earlier intervention to hopefully keep more children from going into statutory care, as well as providing more permanent homes for those who do.
Lisa Alonso Love
The Department of Family and Community Services’ four-year ChildStory IT project will be crucial if it’s to deliver on the third tenet: “a modern, responsive and child-focused system”. With a modular approach, it aims to develop a set of separate digital tools designed to meet specific user needs, based around an idea of what children and families experience in the system.
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The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
Stephen Easton is a journalist at The Mandarin based in Canberra. He's previously reported for Canberra CityNews and worked on industry titles for The Intermedia Group.
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