24.08.2016

Leveraging the Ripple effect to improve performance


Performance management has something of a patchy history in the Australian Public Service.

But the Australian Public Service Commission hopes its first ever app, which will ask staff a single question each day, will help address longstanding workforce management challenges.

In a pilot that started this week and runs until December, more than 2500 people from 30 APS agencies will help test out the Ripple app by answering varied questions on topics “everyone should be thinking about in the course of their job”, such as how they communicate, their career goals, contribution to corporate objectives, and individual accountability. “We hope that Ripple will encourage people think differently about what on-the-job performance actually means, and get them talking about it.”

Ripple is a “conversation starter”, says the agency, examining a range of causal factors related to individual performance, from feedback to business planning, and everything in between.

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