How two words saved $10m: engagement and change


Featured Video Play Icon

Tax commissioner Chris Jordan and Department of Industry secretary Glenys Beauchamp PSM share thoughts about engagement and change with PwC National Leader – Government, Tony Peake.

The New South Wales Department of Premier and Cabinet increased on-time payments by $10 million a year by changing two simple words in the heading of their infringement notices — from “enforcement order” to “unpaid fine”.

This is just one example of public servant creativity coming from constraint, as national and state governments come under intense budget pressure and public officials look for new ways to serve the people.

In this video I ask two agency leaders — commissioner of taxation Chris Jordan and the secretary of the Department of Industry Glenys Beauchamp PSM — their thoughts on engagement, productivity, policy priorities and innovation. The full interviews can be seen here.

Written by: Tony Peake, PwC

FREE membership to The Mandarin

Receive unlimited access, get all the latest public sector news and features, plus The Juice, our daily news update sent direct to your inbox.

The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.