Support

How do I access all of the website content?

We want you to sample our best content online but will eventually ask you to register some details so we can send you our daily email newsletter, The Juice. Once you’ve read FOUR articles you’ll be prompted to register: just give us your name, email address and some organisation information. Or just sign up now. It’s entirely free to register and read.

How do I reset my password?

To set a new password, click here.

How often is your newsletter, The Juice, sent out?

The Juice is sent out each weekday, excluding national public holidays.

Why am I not receiving The Juice?

There are two different areas that can affect the delivery of email newsletters like The Juice bulletin. In some instances the bulletin is blocked at a high level, by your mail server, ISP or some other kind of SPAM filter, which means the bulletin isn’t even making its way to your mail client. In the other instance the mail client you’re using may be sending the bulletin into your Junk/SPAM folder.

As a first step we would recommend checking your HJunk/SPAM folder to ensure the bulletin isn’t sitting in there. We would then advise you to add “no-reply@themandarin.com.au” to your address book, to help inform your mail client to recognise The Mandarin as a safe sender.

If these measures do not help to get your delivery back on track, please contact us at support@themandarin.com.au.

Need more information?

For all other enquiries please contact us at support@themandarin.com.au.