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eBook: How to create the ultimate customer experience

Sponsored by Mastercard

For small businesses, giving a personal touch and creating a joyful experience is a little simpler when you know your customers by name. But that can feel overwhelming when you’re growing and managing multiple customers, systems and jobs.

That’s what this eBook is designed to help you with. We’ve conducted unique research, interviewed award-winning businesses and combed through the best examples to deliver you an eBook filled with advice, tips and strategies to help you design the perfect customer experience.

There’s something for everyone here. Whether you’re starting out, or already on your way. No matter where you are as a business customer experience is the bread and butter – so it pays to get it right.


Mastercard provides governments with solutions that help them reduce costs, gain efficiencies, curtail fraud and corruption and advance social progress. Find out more at mastercard.com.au