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Cloud software frees caseworkers to go mobile

The New South Wales Department of Family and Community Services’ email software will now be provided as a cloud-based service by Fujitsu, which announced it had won the contract last Friday. The rollout is expected to be completed some time in September.

Albert Olley. Photo: IPAA NSW.
Albert Olley. Photo: IPAA NSW.

Frontline staff will now have access to email and calendars on their mobile devices, according to Albert Olley, chief executive of NSW Businesslink, the state-owned company that facilitated the deal. “This means that they can spend more time helping people who are desperately in need of their services,” Olley said.

FACS mailboxes will leap forward a decade from Microsoft’s Exchange 2003 software to the 2013 version, hosted in Fujitsu’s Australian data centres. Under the “evergreen” software-as-a-service agreement, they will always have the latest version.

A key feature of the new system is messaging-as-a-service (MaaS), which will now be rolled out to 27,000 mailboxes at FACS, following a successful pilot with 100 users.

FACS told The Mandarin in a statement:

“The email platform will enhance mobility for caseworkers. The new solution will provide support for mobile workers whereas the original solution had limited support.

“The state government’s IT strategy identified the purchasing of services, including cloud based IT services as a key factor in driving better value ICT investment and improving the agility, scalability and reliability of ICT services.”

Fujitsu Australia and New Zealand chief executive Mike Foster describes the company’s engagement with NSW Businesslink as a “milestone”, spruiking the company’s potential to provide services to other government bodies.

“With our proven cloud platform and a service hosted in our Australian data centres we were able to meet FACS’s stringent requirements to ensure the safety of potentially sensitive data,” Foster said. “We are proud to be part of an initiative with FACS that will ultimately help case workers to spend more time with the people who need them.”

Author Bio

Stephen Easton

Stephen Easton is a journalist at The Mandarin based in Canberra. He's previously reported for Canberra CityNews and worked on industry titles for The Intermedia Group.