The Australian Government is committed to improving the efficiency, reliability and responsiveness of its services to the Australian community. Services Australia is pivotal to that commitment, supporting the economic, health and social wellbeing of Australians by delivering high-quality services and payments for the community on behalf of Government. Processing over $174 billion in payments per year, the department’s extensive coverage includes all Centrelink and Medicare payments, as well as whole of government services such as MyGov.
Services Australia is committed to service excellence by delivering high-quality payments and services to customers and government. We are creating a culture that is customer focused, collaborative and accountable. By implementing innovative and modern capabilities to drive service excellence, we are putting customers at the heart of what we design and do.
We are looking for experienced leaders to join the senior executive team in roles that enable organisation-wide change and enhance customer experience.
Reporting directly to the Secretary as a Deputy Secretary and a key member of the department’s executive, you will provide high-level advice to the Secretary and Minister, as well as contribute to the leadership and the strategic management of the department. You will make a significant contribution to the delivery of key government agendas and engage with a broad range of internal and external stakeholders to deliver systems and outcomes that enhance the customer experience.
Positive and effective leadership is critical to your success in this role. The department expects its leaders to:
- Create and share the vision.
- Create and develop high performing teams.
- Create and sustain productive relationships.
- Create and reward an inclusive culture.
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