Service NSW first government agency to win Great Place to Work award

By Shannon Jenkins

August 29, 2019

Service NSW at the Great Place to Work awards.

Service NSW has been named one of the top ten places to work in the country for its dedication to the community.

Placing eighth in the category for companies with more than 1000 employees, the award was announced by Great Place to Work Australia at its annual event in Sydney.

It is the first public service agency in Australia to be included in the list.

For its latest study, Great Place to Work surveyed 85,471 Australian employees from 163 companies. They assessed employers on a range of criteria before ranking the workplaces.

Service NSW opened its doors in 2013. Since then, the agency has “successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and a customer-centric culture,” Great Place to Work says. “Inspiration and workplace meaning come from continuous feedback from customers, communities and the difference that employees make in people’s lives.”

Service NSW CEO Damon Rees believes the win is well-deserved.

“It’s wonderful to see Service NSW receive independent public recognition for a focus on employees and customer service. It’s that same ethos which is at the heart of the newly formed Department of Customer Service,” he says.

“Having just opened our 104th Service NSW Centre, our team has grown to almost 3000 employees with more than 40% of our people working in regional NSW,”

“We have a diverse workforce which reflects the community we serve, with 70% of our employees being women and almost 20% of our workforce speaking English as a second language.”

Executive Director of Cultural Transformation at the Department of Customer Service Anne Cosgrove agrees.

“Service NSW lives and breathes our DNA, and shares a common passion when it comes to supporting each other and making a genuinely positive difference at work. This is the same energy customers can expect across more and more government services,” she says.

Great Place to Work managing director Zrinka Lovrencic told Business Insider Australia that the win was “remarkable” and showed people they can have a “great career in the public service”.

The award follows the opening of a new Service NSW centre in Moree earlier this week.

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