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Whitepaper: How local governments can improve service delivery

Sponsored by Pitney Bowes

Digital transformation opportunity for Australia’s local councils

Arguably, local councils have the most impact on people’s lives. It’s not just collecting the bins. Local governments direct building regulations and economic development, local roads and transport, parks and playing fields, libraries, local environmental issues, water and waste management, and many other community-based services.

All that positive impact comes with a price. How do councils keep up with demand from community members to be heard? People can be kept on hold for ages, only to speak to the wrong council staff members, and emails through council websites can go unread and unanswered. Through improved data quality and a single view of constituent’s local governments can reduce operational costs and improve service delivery.

Digital transformation and improved data quality can be the answer to growing community dissatisfaction as community insights are unlocked. Download this whitepaper to get the ball rolling, while avoiding potential pitfalls if they don’t get it right.


Pitney Bowes is a global technology company crafting innovative products and solutions that help agencies “get it right” in the complex world of government in the areas of citizen information management, location intelligence, engagement, shipping and mailing and global delivery. Founded in 1920, Pitney Bowes operates around the world, delivering accuracy and precision to more than 1.5 million clients in more than 100 countries.