Op-ed: we wouldn’t need inquiries if public administration wasn’t so broken

By Laurie Patton

November 13, 2019

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On the ABC, Insiders host Fran Kelly asked health minister Greg Hunt why the government didn’t have an immediate response ready on the aged care royal commission’s interim report, just released. “It wasn’t a surprise to anyone, was it,” Kelly observed with obvious frustration.

No, it wasn’t. Not to anyone whose parents or friends have ended up in an aged care facility. Not to any politicians who have had their eyes open. And most certainly not to the highly paid bureaucrats in our federal and state health departments.

So why do we need to keep having formal inquiries before anything is done about known problems in government administration and abject market failures? Problems that so dramatically impact on the lives of the most disadvantaged among us.

We pay politicians and public servants to do a job, not fob off their responsibilities to royal commissions and the like.

Accounts of systemic failures in aged care are the latest revelations to expose how fundamentally ineffective our governments and their agencies have become.

The week after a scathing interim report was handed down, Mr Hunt reportedly said the government is “working to make sure that we have the right response” on chemical restraint, which was one of three priority areas highlighted by commissioners. Did this offence against human dignity come as a surprise to his department? Surely they had been alerted to it along the way given that it featured so often in the accounts of distraught witnesses? Did they not know about it all along? Yet they need time to think about a solution!

Mr Hunt says the royal commission uncovered a culture in the aged care sector that “went beyond anything” he had anticipated. I’m literally frightened and frankly astounded that a health minister and his advisors could be so out of touch.

These are just some of the other areas and issues covered by recent government inquiries. I’ll leave it to others to determine what outcomes resulted from all the time, money and effort that went into them.

Age pension Disability/NDIS Finance sector
Banking Decriminalising drugs Flammable cladding
Building industry Domestic violence Mental health
Child care Education Murray-Darling River
Child sexual abuse Drought management Religious discrimination
Closing the Gap Emissions reduction Uluru statement
Corruption Family Court Water management


As I’ve observed before, people died as a result of the so-called ‘Pink Batts’ scheme. Not because the concept was flawed but because government agencies responsible for OH&S failed to ensure that proper safety standards were being applied by the companies well-paid to do the installations.

In 2010 I was a member of an expert panel that carried out a review of the federal government’s investment in the Indigenous broadcasting and media sector. This review was headed by former senior public servant Neville Stevens. We undertook extensive consultations with Aboriginal communities across the country and delivered around 30 recommendations. The report called for a range of changes, including many that simply required administrative action and did not involve the appropriation of new funding. Bugger-all happened. The public servant in charge of this policy area was later promoted and now heads up a major government authority.

The problem isn’t new of course. As a young public servant fresh out of university I was given some career advice by an old hand with decades of experience. The message was simple. You’ll never get into strife for not making a decision. But make the wrong one and you might. Proceed with caution (AKA, don’t rock the boat).

As a ministerial advisor to the NSW attorney-general many years ago, I received a late afternoon phone call from a volunteer legal service alerting me to the presence of a 15-year-old Aboriginal girl in the adult remand section at the Mulawa Correctional Centre in Sydney. A call to the then-head of the Corrective Services department was met with the response that “I’ll look into it first thing tomorrow”. Using all the reflected authority of a government minister I insisted that she be removed immediately. It shouldn’t have been necessary for me to ask twice.

Former Department of the Prime Minister and Cabinet head Terry Moran has opined that the public service is so lacking in expertise these days he wouldn’t trust it “with organising a collection of funds to build the local church”. The stuff flows downhill, as the saying goes, so we need to ponder how we’ve ended up with a bunch of politicians, so many of whom seem to have little idea about the lives of the people they are elected to represent and even less interest in finding out.

Recently, former federal MP Daryl Melham gave a speech in honour of a former NSW deputy premier, Jack Ferguson, who was Neville Wran’s loyal offsider and was known for reminding his colleagues that “you can’t change things if you are in opposition”. As Mr Melham remarked: “Above all, Jack knew why he was there. It wasn’t about him. It was about the thousands of party members who gave their time, their money, their hearts and minds to support the cause — making other people’s lives better.”

Making other people’s lives better is surely what politicians and bureaucrats are ultimately there for. It’s not called the public service for nothing.

Laurie Patton is a former public servant, ministerial advisor, journalist and media executive.

This article first appeared on theluckygeneral.biz.

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