NSW to erase 500 websites in effort to centralise system

By Shannon Jenkins

Tuesday February 4, 2020

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The New South Wales government plans to cull more than 500 of its 750 websites as it merges services onto a centralised webpage.

Customer Service Minister Victor Dominello said the websites would be erased in a bid to cut costs and improve user experience.

The state government has planned to consolidate information about drought relief, bushfire assistance, and births, deaths and marriages on its main website, which would be relaunched at the end of February.

The website would be closely modelled off the UK government’s website.

Dominello noted $10m could be saved each year, based on an expenditure of roughly $20,000 per website.

“The new one-stop shop website will save people time and provide taxpayers with value for money by slashing tens of millions of dollars of costs over the next decade,” he said.

The initiative would make it easier for customers to find information and advice on government services and activities, the minister argued.

“People rightly expect a seamless digital experience when purchasing goods and services. It should be no different when dealing with government,” he said.

“Rather than presiding over a wasteland of redundant websites, we need to be gathering real-time feedback from users and striving to continually refine and improve our digital assets.”

The plan may face resistance from some public servants “who want to protect their babies”, Dominello said, but he argued it was a necessary sacrifice.

“But this is about putting the people of our state first. We’ve ­designed customer services so we look at the customer experience, not the public service experience,” he said.

The minister did not say which agencies would lose their webpages, other than the Long Service Corporation.

“What is the justification for that having an independent, standalone website?” he asked.

“It damages the whole brand.”


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