NSW’s MyHousing app surpasses 20,000 users

By Shannon Jenkins

Friday February 28, 2020

Source: NSW Department of Communities and Justice

The app which allows social housing tenants in New South Wales to easily access services and support now has more than 20,000 users, the state government has said.

The MyHousing app was launched in August. It has been used more than 112,000 times since then, with each individual engagement averaging less than three minutes, according to the Minister for Families, Communities and Disability Services Gareth Ward.

He said it has allowed individuals to spend “less time on the phone to housing staff and more time raising children, working and enjoying life”.

Tenants can manage and view accounts — like rent and water — as well as make payments, lodge maintenance requests, and contact temporary accommodation and homelessness services.

The app is available to download from the App Store (iOS) and Google Play (Android) at no cost.

The Department of Communities and Justice manages 100,000 tenancies and 60,000 applications for social housing assistance, the state government said. It noted a 2018 survey found 98% of the 14,000 respondents owned a smartphone, and could potentially access services online.

The state government has been rolling out self-serve terminals at Department of Communities and Justice offices to help streamline services for customers.

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