The New South Wales Department of Customer Service has launched a beta website where individuals can notify the bank when a family member has died.
Customer service minister Victor Dominello on Tuesday announced the National Death Notification Service on Twitter.
“The NSW Government has collaborated with Birth, Death and Marriages across Australia and in particular Queensland to set up the National Death Notification Service,” he wrote.
Developed by the NSW government and ANZ Bank, the service allows people to directly let ANZ know about a death without having to visit a bank branch with their death certificate. It matches details about the deceased person against the Australian Death Check system, which holds all the death registration data recorded by each Birth, Deaths and Marriage Registry across Australia.
The website comes at a time when the public has been urged to stay home due to the coronavirus pandemic. NSW has so far recorded the most cases of COVID-19 in Australia, with 2734 known cases and 21 deaths.
Dominello noted the service could be used to alert other organisations of deaths in the future, such as government departments and agencies.
“Ultimately we want more financial institutions and other organisations to come on board. This way you notify the NDNS, and it will notify other organisations subject to your consent,” he said.
The service can currently only be used in NSW, Queensland, Victoria and South Australia.
The NSW Govt has collaborated with Birth, Death and Marriages across Australia and in particular Queensland ????????to set up the National Death Notification Service (NDNS). #nswgov #nswpol #CustomerService #ServiceNSW #CX #digitaltransformation #digital pic.twitter.com/fIaPqNZpxK
— Victor Dominello MP (@VictorDominello) April 7, 2020