Big four banks join NSW’s ‘one-stop’ death notification service

By Shannon Jenkins

Tuesday June 16, 2020


The big four banks will take part in the New South Wales government’s new digital death-notification service.

The Australian Death Notification Service (ADNS) allows individuals to notify organisations when a family member has died without having to take their death certificate to a bank branch.

Customer service minister Victor Dominello took to LinkedIn over the weekend to announce that ANZ, Commonwealth Bank, NAB and Westpac would be partnering with the government, describing it as “collaboraction”.

“I am pleased to announce that the four major banks have come together to help extend and build the ADNS,” he wrote.

“We are making great progress; our next stage is the on-boarding of the main telcos.”

The Bank of Melbourne, Bank SA and St. George Bank have also joined, according to the website.

The service matches details about a deceased person against the Australian Death Check system, which holds all the death registration data recorded by each registry. Once matched, users can choose which organisations they wish to notify using their own contact details.

Dominello said the service would make the death notification process easier for families, allowing them to do so without leaving their homes.

“When a loved one passes away, the family is often required to notify over 40 government and non-government organisations of their passing,” he wrote.

“This is traumatic. The ADNS takes this process trauma out and replaces it with a one-stop notification service.”

The NSW government worked with various Birth, Deaths and Marriages registries across Australia and partnered with ANZ to set up a beta version of the website, launched in April.

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