eSafety launches myGov course for seniors

By Shannon Jenkins

Tuesday June 23, 2020


The federal government and the eSafety Commissioner have launched a new course to help older Australians access key government services and information online.

As part of the Be Connected program, the free training module would provide seniors with the skills needed to set up a myGov account, make Medicare claims, and link to other critical government services.

It would also teach older Australians how to use the myGov website more safely, by showing them how to deploy two-factor authentication and retrieve information through the myGov inbox.

Research conducted by eSafety has revealed that one in four senior Australians have never searched online for information about government and company services, while a study conducted by National Seniors Australia found that almost half of older Australians rarely access government services online.

Those figures have become all the more concerning amid the coronavirus pandemic, eSafety commissioner Julie Inman Grant noted.

“If there’s one thing the pandemic has shown us, it is that being online is critical for older Australians to remain connected to the world around them,” she said.

“This includes being able to safely connect to the vital government services they need, and this new course provides the knowledge, skills and confidence for seniors to access vital services through the myGov website.”

The Be Connected program has a national network of more than 3000 community organisations that offer the training courses, and is “committed to improving the online confidence, skills and safety of seniors”.

Government services minister Stuart Robert welcomed the initiative.

“I’m pleased to see Be Connected launch a dedicated myGov training program. The myGov website provides access to a range of important services for all Australians and the new training will equip older Australians with the knowledge they need to access government services quickly and easily online,” he said.

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