Governments around the world recognise the importance of improving citizen conversations and are investing in ways to make them smarter.
This eBook explores the indelible impact that the COVID-19 global pandemic has had on government engagement, and how it is likely to remain a force for digital transformation in the foreseeable future.
- What other challenges do governments face in their quest to provide better citizen experiences?
- What does the future hold for government agencies as citizen expectations continue to evolve?
Download this eBook now to learn what it takes to be a government that is easy to deal with, informed by its citizens and fit for the digital age.
According to Deloitte, “government leaders who are looking to make a triple value impact — improving customer satisfaction, increasing efficiency and enhancing mission-effectiveness — are increasingly focusing on Cx (citizen experience) as a core function of government.”