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eBook: Elevating the art of citizen conversations

Sponsored by Smart Communications

Governments around the world recognise the importance of improving citizen conversations and are investing in ways to make them smarter.

This eBook explores the indelible impact that the COVID-19 global pandemic has had on government engagement, and how it is likely to remain a force for digital transformation in the foreseeable future.

  • What other challenges do governments face in their quest to provide better citizen experiences?
  • What does the future hold for government agencies as citizen expectations continue to evolve?

Download this eBook now to learn what it takes to be a government that is easy to deal with, informed by its citizens and fit for the digital age.

According to Deloitte, “government leaders who are looking to make a triple value impact — improving customer satisfaction, increasing efficiency and enhancing mission-effectiveness — are increasingly focusing on Cx (citizen experience) as a core function of government.


Smart Communications is a leading technology company focused on helping businesses & governments engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalised, omnichannel conversations across the entire customer experience, empowering organisations to succeed in today’s digital focused, customer-driven world while also simplifying processes and operating more efficiently. With over 300 employees globally and with Technical R&D, Support & Professional Services teams based in Australia, more than 650 global brands including 5 of the largest 7 banks in Australia and over 35 Australian Federal and State government departments rely on us. To learn more, visit smartcommunications.com