Omera Partners is proud to partner with Energy and Water Ombudsman NSW on the executive search for their General Manager, Dispute Resolution, based in Sydney.
Reporting to the Ombudsman and as a key member of the Executive Management Team, the General Manager, Dispute Resolution will lead the Investigations Team to deliver service excellence in referring and resolving complaints while working in collaboration with the Deputy Ombudsman, General Manager Finance and Corporate Services across the organisation to ensure achievement of strategic objectives. This will include receiving, assessing, investigating and reviewing complaints to ensure that EWON achieves its key objective of fair, reasonable and independent complaints handling.
The Energy and Water Ombudsman NSW (EWON) is the industry-based Ombudsman scheme which provides all NSW energy and some water customers with independent, free, informal dispute resolution services. EWON receives, investigates and resolves customer complaints and disputes, and works with energy and water providers to help them improve their processes and delivers consistent, high quality customer service. They help raise industry standards, build customer confidence and reduce complaints by contributing to the development of energy and water policy through submissions, reporting and analysis.
Omera Partners is an Australian-owned executive search firm, operating globally with offices in Sydney, Melbourne and Brisbane. Established in 2002, Omera Partners specialises in executive search, leadership advisory, interim appointments, as well as Board consulting and appointments. We have diverse sector coverage across government, commercial and the not for profit sectors. People are the heart of our business; people connecting with purpose to drive outcomes.
For more information about this key role with EWON CLICK HERE