The digital imperative for the public sector has been made acute by the unprecedented speed, scale and flexibility challenges of COVID-19.
2020 is the year most of us would like to forget. Prolonged drought, horrific bushfires and floods followed by the outbreak of COVID-19 has led to estimates that the total level of debt under the Coalition Government will surpass $1 trillion, creating an enduring deficit situation that will have implications for Federal and State agency administrative funding for years to come.
The collective impact of this rolling wave of disasters has caused all Australian jurisdictions to rethink their business models, particularly with regard to digitised services to citizens and businesses.
The drivers identified in this paper echo the feedback we are hearing from the experiences of our government customers. Salesforce is delighted to partner with both Intermedium and Government as we work towards further empowering the Australian public service to address the policy and service delivery challenges of the ‘new normal.’