myGov Perth selected to trial new Services Australia offering

By Shannon Jenkins

December 2, 2020

Robert Stuart (AAP Image/Lukas Coch)

A refurbished Services Australia centre in Western Australia will be used to trial a “new era” of government service delivery, according to government services minister Stuart Robert.

Perth City Service Centre customers will soon experience a new “welcoming environment” that has been designed specifically to help older Australians who need additional support.

Robert on Wednesday said the new centre would offer upgraded self-service facilities and digital support, appointment-based services, and specialist services made available through video chat.

“We asked Australians what they expect of us, and they told us getting help should be simple; systems and people should be helpful and intuitive; the service should be respectful of time and people’s circumstances; and the process should be transparent. Simple, helpful, respectful, transparent,” he said, repeating the four principles that he and Services Australia CEO Rebecca Skinner have previously listed.

“I am proud to announce Services Australia will be trialling a new face-to-face offering in Perth which will build on our vision and set us on a path for delivering better services for all Australians.”

Read more: ‘I am the luckiest public servant alive’: Rebecca Skinner on being a glass-half-full leader

The Perth myGov site, located in Hay Street, will shut shop for refurbishment from close of business on December 4, and will reopen from December 21.

During that time, customers will be able to use online services and mobile apps to do most of their business with Services Australia and the Australian Taxation Office. Those who need face-to-face assistance can access Centrelink and Medicare services at one of the nearby service centres in Victoria Park or Innaloo.

A digital service offer will continue to be available for the ATO, Robert said, and customers will be supported to access services delivered by the National Disability Insurance Agency and My Aged Care.

Customers will be asked to provide feedback about the new service experience when the centre reopens.

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