Vic public transport ‘poorly co-ordinated’: Auditor-General

A report finds Victorian public transport lagging on cross-network co-ordination, recommending improved measurement, building incentives into contracts and better customer service.

Victoria’s public transport services are “poorly coordinated” and progress on improving this “has been slow”, a report from Auditor-General John Doyle released on Wednesday argues.

Doyle says he finds that the “longstanding deficiencies … in the planning and management of co-ordination initiatives are particularly concerning”, but notes that the establishment of Public Transport Victoria in 2011 was “a key development that has begun to address this situation”.

Inadequate planning in the past has meant “a number of tram routes that terminate short of the nearest train station, and many bus routes that do not harmonise well with the rail network”.

Doyle’s recommendations include:

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