Community housing providers adopt cloud-based tenant-management system

By Shannon Jenkins

Tuesday April 20, 2021

community-housing
A portal will allow community housing tenants to make service requests, such as for repairs. (Image: Adobe/ Marina Andrejchenko)

Two community housing providers in Australia and New Zealand will deploy a cloud-enabled housing management platform that aims to provide tenants with customer-centric and streamlined services.

Software provider Civica on Tuesday announced that it has inked a deal with charity Mission Australia and the Christchurch-based Ōtautahi Community Housing Trust (ŌCHT) to deliver its Cx Housing solution.

The housing management platform, according to Civica, provides “critical capabilities”, including self-service capabilities, to help social housing teams be efficient, productive and effective.

The platform offers a tenant and contractor portal, which will allow tenants to access or update their personal information, and make service requests such as repairs.


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Mission Australia provides social and affordable rental housing to more than 4,700 residents from low-and moderate-income households, while ŌCHT offers more than 2,300 safe and secure housing properties to low-income earners in NZ.

ŌCHT tenancy relationship manager James Hadlee said the organisation wanted a product capable of providing streamlined tenancy and property management.

“We need a housing system that allows for a relationship-based way of working. We hope successfully automating transactional elements will give our team more time to work with our tenants, maintaining our focus on achieving sustainable tenancies,” he said in a statement.

The platform would bolster the quality of customer service provided to tenants, and would ensure people have a safe, secure home, according to Mission Australia general manager, new business integration Keith Gavin.

“The technology seamlessly enables tailoring of our customer support to suit individual tenant needs, managing of tenancies to a high standard, asset management and maintenance, and supports delivery of enriching community development activities for Mission Australia’s growing, planned portfolio of 5,000-plus properties,” he said.


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