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Whitepaper: Achieving better public service through digital government

Sponsored by Smart Communications

Our world has become digital, and though the public sector has sometimes been slow to embrace digital opportunities, COVID-19 has largely changed that.

Many organisations began their journeys towards digitisation before the pandemic hit, but now face the challenge of keeping that momentum, embedding the changes and ensuring no-one is left behind.

This paper brings together Australian experts in digitisation from the private and public sectors. All have had to navigate their way through transformations and the pandemic, and all have learned valuable lessons along the way.


Smart Communications is a leading technology company focused on helping businesses & governments engage in more meaningful customer conversations. Its Conversation Cloud™ platform uniquely delivers personalised, omnichannel conversations across the entire customer experience, empowering organisations to succeed in today’s digital focused, customer-driven world while also simplifying processes and operating more efficiently. With over 300 employees globally and with Technical R&D, Support & Professional Services teams based in Australia, more than 650 global brands including 5 of the largest 7 banks in Australia and over 35 Australian Federal and State government departments rely on us. To learn more, visit smartcommunications.com