New portal fast-tracks NSW planning process

By Melissa Coade

Tuesday July 13, 2021

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The introduction of a new planning portal in NSW will mean assessment times are reduced by up to 30 days. (NicoElNino/Adobe)

The introduction of a new planning portal in NSW will mean assessment times are reduced by up to 30 days, according to the state government.

An online portal to process all development applications and complying development certificates in NSW is now the only available system to do so, in line with a 2019 mandate by state premier Gladys Berejiklian. 

Planning and public spaces minister Rob Stokes said that the government has been providing NSW councils with tools, advice and funding to ensure all were positioned to transition over to the portal by 1 July, 2022.

“ePlanning has transformed a cumbersome and opaque paper-based process into a streamlined digital service enabling people to submit applications online and track applications in real-time,” Stokes said. 

“This one-stop-shop plays an important role in keeping the economy moving while offering greater convenience for the people of NSW.”

The minister added that the portal has been used to process over 80,500 development applications (DAs) since January 2019, representing approximately $91.28 billion in investment.

Digital and customer service minister Victor Dominello described the portal as a ‘big win for homeowners, local councils and the construction industry’ because it saves time, and minimises duplication and administration costs.

“The tool enables councils to post real-time performance data including the status of individual DAs and other planning applications and expected completion dates for projects,” Dominello said.

“This real-time tracking means more transparency and accountability when it comes to planning decisions. 

“The community can read all of the documents associated with a proposal, know what stage it’s up to and receive updates as it progresses.”

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