Victoria reins in solar industry by banning door-to-door sales

By Melissa Coade

Thursday September 2, 2021

Lily D’Ambrosio
Victorian Minister for Environment Lily D’Ambrosio. (AAP Image/James Ross)

A plan to ‘crackdown on dodgy sales tactics’ — specifically door-to-door sales — in Victoria’s solar industry has now come into effect. 

Lily D’Ambrosio, minister for solar homes, said the September 1 ban would apply to businesses participating in Solar Victoria programs. She urged any person wanting to report bad sales conduct in the industry to Consumer Affairs Victoria or the federal ScamWatch site

“If installers or retailers fail to meet expected standards, we will not hesitate to remove them from the program. Our standards are high, and our message is tough, and we don’t apologise for this,” D’Ambrosio said. 

Under the state’s solar programs, only approved retailers and products can be used in home installations and workers who install the systems must complete mandatory training. Independent inspectors are also required to sign off on solar system safety. 

“This is about protecting customers from high pressure sales tactics and dodgy behaviour,” D’Ambrosio said. 

According to the Victorian government, the ban will not impact consumer access to solar system products and the recent COVID-19 public health orders, which have restricted door-knocking sales tactics, have not affected uptake during the pandemic.

Peak solar industry bodies and retailers were engaged by Solar Victoria before the implementation of the door-knocking ban and given four months’ notice before it came into effect. 

“Industry has worked with us on this ban and has already proven highly adaptable, continuing to grow without the need for this kind selling tactic,” D’Ambrosio said. 

The Clean Energy Council’s Approved Solar Retailer code of conduct has also been mandated in Victoria alongside an audit program, taskforces and compliance and enforcement partnerships with key regulators including Consumer Affairs Victoria.


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