Engagement is a fundamental part of employees’ motivation at work and is pivotal to organisational performance. Benefits that organisations experience with engaged employees include higher levels of customer satisfaction, productivity, profit and a lower number of reported safety accidents (Harter, Schmidt & Haynes, 2002).
From an employee perspective, those who are engaged at work have greater job satisfaction, stay with organisations for longer, have higher commitment, and demonstrate more willingness to expend discretionary effort.
Chandler Macleod’s own research has found that engagement has a significant positive relationship with perceived customer satisfaction; employees are more likely to consider customers as more loyal, are more willing to recommend their organisation, and rate their products and services as more superior.
This white paper will cover several topics surrounding employee engagement including:
- Employee engagement trends
- The most important engagement drivers
- The impacts of COVID-19 on employee
- Key take-aways to consider and work on