From the outset, the emergence of a global pandemic put government in the spotlight like never before. As the gravity of the situation took hold, anxious constituents looked to local and national governments to provide information, economic relief and an expansive range of services.
As Deloitte explained in Government Trends 2021 “As citizens ‘rallied around the flag,’ government became the most trusted institution globally for the first time in two decades.” The unprecedented demand for digital services has accelerated government agencies’ efforts to continually improve how they serve and engage with constituents online. Effective planning and implementation are essential to delivering the experiences that meet today’s extraordinary — and constantly increasing — demands.
In this eBook, you will discover:
- The focus is shifting to citizens.
- Technological advancements are expanding what’s possible.
- The digital transformation is ongoing.