Government eyes digital solutions to enhance citizen interactions

By Melissa Coade

May 4, 2022

NSW wants government money to be invested for digital service improvements across health, education and infrastructure. (Image: Adobe/Blue Planet Studio)

The NSW government has given itself until 2030 to be the ‘most customer centric’ state, holding a community consultation this week to explore how its digital service offerings can be improved. 

The future.NSW event invited citizens to share ideas, and provide feedback on better ways of transacting with government. 

In a statement, NSW chief information and digital officer Greg Wells said citizens needed to be at the centre of customer experience innovations. This included using community feedback to guide where government money should be invested for digital service improvements across health, education and infrastructure, he said.

“We want to safely and securely leverage technology to deliver smarter, faster and easier services for the benefit of all NSW customers.

“As we roll out digital solutions and enhance programs to improve our customer experience, it is critical we hear from a diverse range of people and there is no better event than future.NSW,” Wells said.

More than 1,000 people participated in the hybrid event on Monday, which was broadcast from the International Convention Centre in Sydney.

future.NSW panel sessions heard from speakers discussing artificial intelligence, future government partnerships and the second generation of Digital Twins.

“It is a unique opportunity to learn more about the digital journey this modern government is embarking on and provide insights direct to government all in one place,” Wells said. 

Feedback on government service customer experience can still be shared with the future.NSW team via its website. 


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