CEC’s new energy tech sector oversight extended for another 10 years

By Melissa Coade

June 15, 2022

solar
The Clean Energy Council will continue to administer the industry-wide minimum standard of customer service products such as solar, battery energy storage systems and electric vehicle charging products. (Zstock/Adobe)

The Clean Energy Council will continue to administer the industry-wide minimum standard of customer service products such as solar, battery energy storage systems and electric vehicle charging products until December 2033.

The New Energy Tech Consumer Code (NETCC) outlines the standard of customer service for ‘behind-the-meter’ industry products such as energy management systems and software, and other emerging products and services for homes and businesses.

In a statement, the council said it had agreed in principle to extending its oversight responsibilities from December 2020 to December 2030. It said the decision was in part guided by a desire for continuity and to achieve the cost-recovery objectives of the code. 

“This follows a rigorous process to ensure that the principles of accountability and transparency have been included in each step of the appointment process.

“The NETCC Council wishes to thank the CEC for its cooperation in the appointment process and looks forward to rolling out the NETCC program to raise standards of consumer protection in the new energy tech sector,” the statement said.

The NETCC program will be independently reviewed every three years, with safeguards available to ‘enforce rectification’ of improvements or to remove the administrator.

The code was developed by a working group comprising representatives from the Australian Energy Council, Clean Energy Council, Consumer Action Law Centre, Energy Consumers Australia, Energy Networks Australia, Public Interest Advocacy Centre, Renew and the Smart Energy Council.

A formal agreement between the NETCC Council and the CEC will be struck to finalise the oversight extension of the code.

A proposal has also been made for the NETCC program to formally launch in February 2023 and its website to soft launch in July this year.


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