DFAT must improve data management, traveller information

An audit of DFAT’s consular services recommends the department manage its data better and implement post-crisis evaluation more effectively. And traveller information could be promoted better.

The Department of Foreign Affairs and Trade needs to improve its data management systems and better implement the lessons learned during overseas crises, according to an audit report on DFAT’s consular services by the Australian National Audit Office.

The report, released on Tuesday, found that DFAT’s administration of consular services “is broadly appropriate”, and that “these services are generally delivered effectively”.

The ANAO did, however, make three main recommendations.

DFAT needs to strengthen its management and oversight of consular services to Australians overseas by ensuring it “improves the recording of key consular case management information in the relevant case management system” and implementing “an annual risk-based quality assurance process” for consular cases.

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