When it comes to less serious corruption, Northern Territory's Independent Commissioner Against Corruption will only have powers to investigate public
We recently moved our readers to a new system. You may need to reset your password here to login.
Not a member ? Join here for free.
Forgot your password?
Home Features Emergency response: smart systems, from Kabul to Brisbane
Text size :
DEPARTMENTSQld Ambulance Service, Qld Department of Health
TAGS emergency services, emergency management, emergency response, Qld Ambulance Service, Qld Department of Health, Stephen Rashford
Queensland’s ambulance bosses keep the lines of communication open with front-line staff and are always on the lookout for ways to move faster, save more lives, and help hospitals keep Queenslanders healthier.
Dr Stephen Rashford
New initiatives in the Queensland Ambulance Service and silo-breaking collaboration with hospitals have paid service delivery dividends in recent years. It’s helped having a leadership team that stays in touch with front-line staff.
The QAS was brought under the umbrella of the state’s health department in 2012 and, according to its medical director Dr Stephen Rashford, that’s helped smooth out the continuum of care that starts as soon as paramedics are called. “It’s not just about getting them to hospital alive, it’s actually making sure that when they recover, they’re in a better state,” he told The Mandarin.
The service keeps an eye on its performance metrics against other jurisdictions, but the main reason behind the success of its continuous improvement efforts is the way the organisation works, says Rashford.
Receive unlimited access, get all the latest public sector news and features, plus The Juice, our daily news update sent direct to your inbox.
The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
Stephen Easton is a journalist at The Mandarin based in Canberra. He's previously reported for Canberra CityNews and worked on industry titles for The Intermedia Group.
Read Related Content
Deep analysis of Twitter data will help Melbourne's emergency management, as IBM brings in a team and celebrity-computer Watson to make the city's services more efficient.