New super service agency for Victoria

A new super-agency to modernise whole-of-government service delivery in Victoria has been announced in the state budget following the success of its counterpart, Service NSW.

Victoria is committing $15 million to build the business case for a new one-stop shop for government services to be called Service Victoria.

The announcement was made in the 2015-16 State Victorian Budget handed down by Treasurer Tim Pallas on Tuesday.

The new agency will provide a whole of government approach to service delivery through a single web portal and will aim to bring together government transactions and information spread across hundreds of phone hotlines and 538 different web sites.

The commencement of planning for new Victorian super digital agency follows the creation of a similar agency in NSW. Over the last two years Service NSW has rapidly unified access to over 400 different agencies transactions into one digital portal.

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