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Home Features Victoria’s new ombudsman on learning from complaints
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TAGS Victoria, Vic Ombudsman, Deborah Glass
The Victorian public service should expect a collaborative approach from its new ombudsman, Deborah Glass. But she tells The Mandarin that doesn’t mean she’s going to go easy.
Deborah Glass believes buy-in is critical if you want to achieve change in the public service.
“An example I gave to staff here on my first day,” Victorian’s new ombudsman told The Mandarin, “was about some work I did in the UK on the way Metropolitan Police dealt with race complaints. It’s one of those areas where it’s very easy to be critical, very easy to get a headline — but actually, how does that make the police less racist? …
“I made a point of sitting down with some senior officers at the Metropolitan Police and said: ‘OK, this is the problem, you’re the ones who are going to have to solve this. What do you think you can do about this?’
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The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
David Donaldson is a journalist at The Mandarin based in Melbourne. He's previously written for The Guardian and Crikey and holds a masters in international relations.
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