How and why the public sector must make friends with artificial intelligence

Artificial intelligence will take over from traditional public service tasks such as service delivery and making sense of government data. Public sector agencies should start working with smart machines sooner rather than later.

IP Australia’s experience as an early adopter of artificial intelligence suggests other public sector organisations will need to start trying out the technology in coming years.

But it’s not as simple as hooking up an AI system and watching the magic happen, according to the intellectual property regulator’s general manager of business futures, Robert Bollard, who spoke about the agency’s trial of IBM’s Watson at an Innovation Month event this week.

“It’s a hard road, but I believe that these technologies will form the foundations of the service delivery of the future and we must start engaging with them,” he said.

Robert Bollard

Robert Bollard

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