Biological women who identify as women need not fear their anti-discrimination protections will be stripped. Defence issued a new statement walking ba
We recently moved our readers to a new system. You may need to reset your password here to login.
Not a member ? Join here for free.
Forgot your password?
Home Features Put the human back into human services: Paul Shetler
Text size :
DEPARTMENTSDepartment of Human Services, Digital Transformation Office
TAGS Digital, IPAA, human services, United Kingdom, Digital Transformation Office, Paul Shetler, humane, humanity, IPAA ACT
In the rush to radically redesign service delivery to make it quicker, simpler and cheaper, public servants must also be kinder and more understanding, listen humbly to the public’s needs, and treat people with humanity.
“Simpler, clearer, faster and more humane public services” is Paul Shetler’s goal as the federal government’s digital transformation chief, he said on Tuesday at a breakfast hosted by the Institute for Public Administration Australia, ACT Branch.
Those first three comparative adverbs almost go without saying — they’re all about cutting costs — but the need for “more humane” public services is a less familiar exhortation in the Australian public sector than in the UK, where Shetler was last employed in a similar role.
“In many ways, ‘more humane’ is why we’re in government — serving the people,” he explained.
Receive unlimited access, get all the latest public sector news and features, plus The Juice, our daily news update sent direct to your inbox.
The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
Stephen Easton is a journalist at The Mandarin based in Canberra. He's previously reported for Canberra CityNews and worked on industry titles for The Intermedia Group.
Read Related Content