We recently moved our readers to a new system. You may need to reset your password here to login.
Not a member ? Join here for free.
Forgot your password?
Home News Cafes, business start-ups now the focus for Service NSW reform
Text size :
DEPARTMENTSService NSW, NSW Department of Finance and Services
TAGS e-government, Public administration, Open government, Information technology management, Salesforce.com, Mike Pratt
NSW is re-engineering process to create a single portal for interacting with government. The customer service commissioner now wants to tackle business start-ups.
The New South Wales government is examining ways cafes and other small businesses will be able to start up in a day, under an ambitious plan detailed by customer service commissioner Michael Pratt at the Open Government Forum at NSw Parliament House earlier this week.
The reforms are part of a major overhaul that in 15 months has created NSW government one-stop shops, Service NSW, for over 800 state government transactions.
Pratt told the forum the new entity was started to take over a “burning platform” of nearly 400 different government shop fronts, 102 call centres, 8000 different telephone lines and 52 transaction websites.
“No wonder Telstra loved us,” Pratt said. “We now have one number which is answered by a person who takes ownership for following up with the respective agency and closing the case with the customer.”
Receive unlimited access, get all the latest public sector news and features, plus The Juice, our daily news update sent direct to your inbox.
The Mandarin is where Australia's public sector leaders discuss their work and the issues faced within modern bureaucracy. Join today to discover the latest in public administration thinking and news from our dedicated reporters, current and former agency heads and senior executives.
Tom Burton is publisher of The Mandarin based in Melbourne. He has served in various public administration roles, specialising in the media and communications sector. He was a Walkley Award-winning journalist and executive editor of The Sydney Morning Herald. He worked as Canberra bureau chief for the Australian Financial Review and as managing editor of smh.com.au. He most recently worked at the Australian Communications and Media Authority.
Read Related Content