Empowered citizens and the government challenge

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VIDEO: Tom Burton talks with Kerry Purcell, the Managing Director for IBM Australia and New Zealand, about how empowered citizens challenge government to offer the same services they get from the big internet providers.

Tom Burton: Welcome to the Mandarin and today we’re going to talk about the issue of public leadership in the digital era. And we’re discussing that topic with Kerry Purcell, the Managing Director for IBM Australia and New Zealand.

With Kerry we are going to be exploring these challenges and what it means for leaders in the public sector — secretaries, director generals, senior executives — having to really think through the management of the digital change process and the opportunities that come with it.

Welcome Kerry.

Kerry, you have written recently about the concept of citizen centricity, customer centricity, why is it so important in this era of digital?

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