Victorian service design program wins global award

A Victorian government pilot around smarter service delivery and more convenient citizen transactions has won global recognition.

The government worked with Melbourne-based service design consultancy Thick on the six-month project, exploring current service experiences and future preferences for citizens. Two pop-up service centres were created to survey users and prototype platforms.

The Victorian government is preparing to roll out a government-wide customer service solution similar to Service NSW. The government committed $15 million to build a business case in this year’s budget.

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