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Home News Victorian service design program wins global award
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A Victorian government pilot around smarter service delivery and more convenient citizen transactions has won global recognition.
The government worked with Melbourne-based service design consultancy Thick on the six-month project, exploring current service experiences and future preferences for citizens. Two pop-up service centres were created to survey users and prototype platforms.
The Victorian government is preparing to roll out a government-wide customer service solution similar to Service NSW. The government committed $15 million to build a business case in this year’s budget.
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Tags : customer service, Service NSW, Vic Department of Premier and Cabinet, Victorian government, Service Victoria, Service design, Thick