Unified online identity not just a luxury anymore, Victoria urged

Proof of identity requirements and legacy technology are holding back Victoria’s whole-of-government digital service delivery, warns a new audit. This would be an opportune time for Victoria and the Commonwealth to talk about MyGov.

Peter Frost

Peter Frost

In the Delivering Services to Citizens via Devices of Personal Choice: Phase 2 report, acting auditor-general Peter Frost noted that although “we found successes in digital service delivery … the transition is being hindered by pertinent issues such as proof of identity verification requirements, legacy and existing inefficient information technology systems and back-office process.”

The document deals with approaches departments and agencies use to determine which services will be, or have already been, delivered online, as well as the ongoing monitoring of the effectiveness and public utilisation of digital service delivery.

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