Forum: citizen engagement must include listening

Watch this presentation on the latest research in organisational listening by Dr Jim Macnamara, professor of public communication at UTS, hosted by the WPP Government and Public Sector Practice.

After the presentation is a panel of Australian federal and state government public engagement professionals discussing best practices in citizen engagement, social media, engagement with multicultural communities, and overcoming bias challenges.

The panelists include Anthony Clark from NSW Rural Fire Service, John Vineburg from Centre for Population Health at NSW Health, Pat Duffy from Defence Force Recruiting, and Sheba Nandkeolyar who runs the multicultural engagement practice Multiconnexions.

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